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STANDARD TERMS AND CONDITIONS OF SALE

(Applicable to Custom Orders, Direct Sales, E-Commerce, TVs & Consumer Electronics)

By confirming a Purchase Order (PO) or making a purchase from Alliant Company, the client explicitly waives its own standard terms and conditions. Any derogation must be expressly agreed to in advance in writing by Alliant Company.

1. Custom Orders & Order Modifications

  • Confirmation Required: For all custom orders, custom specifications, or specialized procurement, the client must fully review and confirm the design, technical details, and PO prior to the commencement of designing, production, or invoice generation.
  • Post-Confirmation Changes: Once a PO is confirmed or an invoice is issued, the order enters production and is considered final and binding.
  • Non-Compensable Policy: Any subsequent modifications, cancellations, or specification changes requested by the client after confirmation will not be compensated, and paid amounts are non-refundable. Any additional work, re-designing, or material adjustments required due to post-confirmation changes will incur separate, additional charges payable by the client.

2. Payment & Late Fees

  • Payment Terms: Invoices are payable within 21 working days, unless another timeframe is indicated on the invoice or order. In the event of non-payment by the due date, Alliant Company reserves the right to charge a 10% late administration fee and suspend services or deliveries without prior warning.

3. Return Policy (7 Days)

  • Return Window: Returns are accepted within seven (7) days of delivery.
  • Condition: Returned items must be unopened, unused, and in their original packaging. Custom-made or customized orders are non-returnable.
  • Shipping Fees: If a standard item is verified as defective upon delivery, Alliant Company covers the return shipping cost. For non-defective returns (change of mind), the customer bears all return shipping expenses.

4.  Visio / Niko Television & Monitors Warranty (2 Years)

  • Coverage: Covers internal manufacturing defects only for two (2) years from the purchase date.
  • Claims: To submit a claim, the customer must provide the product model, serial number, proof of purchase, and a description of the defect.
  • Packaging & Shipping: The original product box is required for all warranty returns. Return shipping costs are not covered by Alliant Company.
  • Dead Pixel Policy: Panels with up to five (5) dead pixels are considered within normal technical parameters. Panels with six (6) or more dead pixels qualify for panel replacement under warranty.
  • Exclusions: Does NOT cover normal wear and tear, screen scratches, liquid ingress, misuse, physical accidents, improper mounting, burn-in, or standard LCD backlight bleeding.
  • Remedy: If repair is not viable, Alliant Company will provide a replacement or issue a refund minus a reasonable usage deduction. Maximum liability is strictly limited to repair or replacement.

5. Accessory Warranty (1 Month)

  • Coverage: Covers manufacturing defects only for one (1) month from purchase.
  • Requirements: Requires valid proof of purchase.
  • Exclusions: Does NOT cover physical damage, wear and tear, or misuse. Liability is limited exclusively to repair or replacement.

6. Debt Recovery & Statutory Taxes

  • Outstanding Balances: Invoices unpaid after sixty (60) days may be referred to legal counsel or debt recovery agencies. All associated legal costs shall be fully payable by the client.
  • Withholding Taxes: Amounts invoiced to Alliant Company are due in their entirety. Any local tax withholdings or statutory deductions must be paid by the client directly to the tax authorities.

7. General Provisions & Jurisdiction

  • Scope & Revisions: These terms apply only within the region of purchase. Alliant Company reserves the right to update these terms without prior notice.
  • Governing Law: All contractual relations and transactions are governed exclusively by the laws of the Kingdom of Saudi Arabia.